| Author(s) |
Norman, Ray
|
| Publication Date |
2009-01-30
|
| Abstract |
The catalyst for this report was the criticism of the Department of Health and Families (DHF) in the Health and Community Services Complaints Commission (HCSCC) report on their investigation of a sexual assualt on an infant in Ward 5B of the Royal Darwin Hospital (RDH) in 2006. ****** Terms of reference: 1: The findings in relation to the governance of complaints and prioritised recommendations to support system improvement. 2: The findings in relation to open disclosure principles at RDH and prioritised recommendations to support progression. 3: RDH compliance with Australian standard 4269, complaints handling.
|
| Link | |
| Publisher |
DHF
|
| Subject |
Corporate governance
Complaint handling
Disclosure
Royal Darwin Hospital
Compliance
Standards
|
| Title |
Report to the Department of Health and Families NT on governance of complaint handling and implementation of open disclosure at Royal Darwin Hospital
|
| Type of document |
Technical Report
|
| Entity Type |
Publication
|
| Name | Size | format | Description | Link |
|---|---|---|---|---|
| Ray Norman Complaints Management Review.pdf | 481.361 KB | application/pdf | View document | |