This volume outlines the theory and a range of strategies and resources for practice in the field. It includes step by step guides to processes and strategies and a range of checklists. It will assist teams in planning and evaluating their work. It also includes a list of contacts for further information and assistance. This is the first edition of volume 1 of the Bush Book superseded by the 2nd edition in 2002 and the 3rd edition in 2007