Please use this identifier to cite or link to this item: https://hdl.handle.net/10137/11374
Title: Aboriginal patient and interpreter perspectives on the delivery of culturally safe hospital-based care.
Authors: Mithen V
Castillon C
Morgan T
Dhurrkay G
Keilor N
Hefler M
Kerrigan V
Ralph AP
Citation: This article is protected by copyright. All rights reserved.
Health Promot J Austr. 2020 Sep 5. doi: 10.1002/hpja.415.
Abstract: ISSUE ADDRESSED: Improving equitable delivery of healthcare for Aboriginal people in northern Australian is a priority. This study sought to gauge patient experiences of hospitalisation and to identify strategies to improve equity in healthcare for Aboriginal patients. Aims were to validate an experience of care survey and document advice from Aboriginal interpreters. METHODS: Medical charts of Aboriginal patients were audited for documentation of language and interpreter use. Aboriginal inpatients were surveyed using an adapted Australian Hospital Patient Experience Question Set. Multiple-choice responses were compared with free-text comments to explore validity. Semi-structured interviews were conducted with Aboriginal interpreter staff. RESULTS: In 68 charts audited, primary language was documented for only 30/68 (44%) people. Of 73 patient experience survey respondents, 49/73 (67%) indicated satisfaction with overall care; 64/73 (88%) indicated hospital staff communicated well in multiple-choice responses. Respondents who gave positive multiple-choice ratings nevertheless reported in free text responses concerns relating to social-emotional support, loneliness, racism and food. Key themes from interviews included the benefits to patients from accessing interpreters, benefits of hospital-based support for interpreters and the need for further service re-design. CONCLUSIONS: The multiple-choice questions in the survey were of limited utility; free comments from respondents appeared to be more informative. Social and emotional wellbeing needs to be addressed in future experience-of-care evaluations. Aboriginal language and cultural needs can be better met by improved systems approaches. Aboriginal interpreters are uniquely placed to advise on this. SO WHAT?: Interventions to improve equity through increased language and cultural responsiveness are underway.
Click to open Pubmed Article: https://www.ezpdhcs.nt.gov.au/login?url=https://www.ncbi.nlm.nih.gov/pubmed/32888378
Journal title: Health promotion journal of Australia : official journal of Australian Association of Health Promotion Professionals
Publication Date: 2020-09-05
Type: Journal Article
URI: https://hdl.handle.net/10137/11374
DOI: 10.1002/hpja.415
Orcid: 0000-0002-0634-6913
0000-0001-6863-1528
Appears in Collections:(a) NT Health Research Collection

Files in This Item:
There are no files associated with this item.


Items in ePublications are protected by copyright, with all rights reserved, unless otherwise indicated.

Google Media

Google ScholarTM

Who's citing

Pubmed

PubMed References

Who's citing